What more can we tell you about Invision Technologies? We'll be glad to answer any questions you have. Just ask us. For instance, maybe you'd like to ask...
Why should I use Invision's managed services instead of a
t
raditional hourly service?
Your IT network is key to your business operation. Maximizing its efficiencies with dedicated outsourced managed services allows you to focus on your business and not technology problems. Our technicians monitor your network 24/7, and we charge just one flat monthly fee for all services, which is very cost-effective. What's more, you always have an experienced and skilled IT team behind you to help you plan for the future.
What is the advantage of a flat monthly fee instead of paying for services
by the hour?
You don't have to watch the clock when someone is working on your computer and wonder how much it will cost you. You can set a budget knowing what your IT service costs will be for an entire year. With unlimited services covered under one fee, you can feel comfortable calling for even small problems. And, in case of emergencies, you won't get hit with expensive extra costs. The only things you pay for in addition to the service fee are purchases for any hardware and software products you need. Working for you as an extension of your staff helps build a mutually strong and trusting relationship and enhances a smooth and secure IT operation for your business.
How will Invision help my business and employees perform better?
You will receive expert service and fast response time. We know and understand the IT networks we manage, and we are able to address problems quickly. Relieving your office manager and/or other employees of time-consuming computer concerns and management allows them to spend full time doing what they were hired to do.
How does Invision's service differ from my in-house IT support?
Typically, small to medium-size businesses have one person dedicated to IT. But, what happens when he or she is out of town or has only limited experience and certification? With us, you always have a team of experienced and fully trained IT experts behind you.
Explain how your remote control service works?
With remote control access to your computer system, we can connect to it immediately. You don't have to wait for us to come on site. And be assured, your information is secure and password protected. Anytime we connect to your computer, the information is encrypted.
Why should I use your services rather than a one-man IT support shop?
A one-person IT support operation won't guarantee a response time, monitor your network every hour of every day, or have extra help available in case of a crisis. The sole operator also won't have a ticketing system to track your service and give you reports, or keep up with your networking information.
Will you support our business during nights and on weekends?
Yes. We have technicians on call all of the time, and we have various ways for you to contact us whenever you need us. We also provide all of our clients with Service Level Agreements that guarantee response times even on nights and weekends.
How long do your service contracts run?
Typically, we sign agreements for three years. However, we also offer one-to-five-year contracts. You choose. And, with any of these agreements, we include a 90-day trial period for you to get to know us and use our services. If our services aren't what you expected, you can opt out of the agreement at the end of the 90 days. We want you to be 100-percent satisfied with Invision Technologies. |
